FAQs

When do the doors open?

The main doors to the venue open approximately one hour before curtain time and the doors to the theatre open approximately one-half hour before curtain time. As a courtesy to performers and audience members, latecomers will not be seated until a suitable pause in the performance.

I need special seating and access—how do I make these arrangements?

Wheelchair accessible seating is available in all price levels. For any special seating arrangements (accessible seating, aisle transfer seats, etc.) please call the Box Office at (256) 241-3322.

Where is lost and found?

Items may be claimed at the OPAC Box Office - Monday through Friday, 11 a.m. to 6 p.m. Please call (256) 241-3322. After 30 days, unclaimed items are donated to local charities.

Is food available for purchase at OPAC?

Refreshments are available prior to the performance and during intermission for your convenience. Refreshments may be taken into the seating area at most but not all performances. Concession stands are located in the first floor and, for some events, the balcony lobby. Outside food and drink items are prohibited.

May I take pictures at the show?

Flash photography and videography are prohibited at almost all events. Non-flash photos may typically be taken only during the first two songs with the exception of Broadway musicals when a no photo policy is in effect. Cell phones and other electronic devices must be silenced or turned off. We also request that guests refrain from text messaging as it is distracting to fellow audience members.

Do I need to buy a ticket for my infant?


All patrons of OPAC, regardless of age, must have a ticket for admission, including infants and children. This is in accordance with state Fire Code policy. We strongly recommend that children five and under not attend events unless a performance is specifically presented for children. Guests of any age whose behavior is disruptive will be asked to exit the theatre.

Who sets ticket prices for events?

The organization presenting the show sets ticket pricing. For series events, OPAC sets ticket prices. For rental events (dance recitals, outside promoters), the renting organization sets ticket pricing.

I purchased my tickets online, but don't see them in my email inbox. What do I do?

First, check your 'SPAM' or 'Junk Mail' folder. Sometimes email servers flag your ticket confirmation as junk mail. If you still are unable to find your confirmation email, please click HERE to leave us a message with your email address. We will gladly resend your email. Also, if you purchased your tickets online, you may have your tickets printed at the box office at no charge. We encourage online ticket purchasers to use the PRINT AT HOME method to avoid the box office lines. By printing at home, you can immediately enter the theatre once your ticket has been scanned. 

I purchased my tickets online as soon as they went on sale, and got seats further back in the theatre. Why did this happen?

Please remember that for major events, there may be hundreds other ticket buyers trying to purchase seats at the same time. Our system is engineered to give you the best possible seats available at the time of your request. If you request seats even a few moments after the on-sale time, it may be too late to acquire the best seats in the house if others were already in the queue. Once you select the number of seats you desire, you have ten minutes to complete your purchase. Remember not to refresh your screen or you may loose your seats. 

Can I Get a Refund?

Our ticketing policy prohibits refunds on tickets, except in the case of an event cancellation or date changes. However, our Box Office team can work with you so that someone else, such as a friend or family member, can use your tickets. We are unable to re-sell your tickets. For more information, contact us at 256-241-3322.  

Can I exchange my tickets?

If closer seats are available, you may upgrade your ticket to a better seating section after paying the difference in price. We do not offer ticket downgrades. Lost or misplaced tickets cannot be exchanged. 

Will I get better seats if I come to the OPAC Box Office?

No. Everyone accessing tickets, whether it be from our website, by phone or at the box office will be getting best available seats. The box office is just another point of purchase for our patrons, but the tickets come from the same pool as all other ticket sources.