Frequently Asked Questions

View the FAQ's below for a helpful resource to enhance your experience at the Oxford Performing Arts Center. Whether you're a first-time visitor or a seasoned guest, our FAQ section provides clear, concise answers to common questions about everything from ticketing policies to venue amenities. This easily accessible information ensures you can fully enjoy your time with us, worry-free. If you're a first-time guest, we also encourage you to view our First-time Guest Guide.

When do the doors open?: The main doors to the venue open approximately one hour before curtain time and the doors to the theatre open approximately one-half hour before curtain time. As a courtesy to performers and audience members, latecomers will not be seated until a suitable pause in the performance.
I need special seating and access—how do I make these arrangements?: Wheelchair accessible seating is available in all price levels. For any special seating arrangements (accessible seating, aisle transfer seats, etc.) please call the Box Office at (256) 241-3322.
Where is lost and found?: Items may be claimed at the OPAC Box Office - Tuesday through Friday, 11 a.m. to 6 p.m. Please call (256) 241-3322. After 30 days, unclaimed items are donated to local charities.
Is food available for purchase at OPAC?: Refreshments are available prior to the performance and during intermission for your convenience. Refreshments may be taken into the seating area at most but not all performances. Concession stands are located in the first floor and, for some events, the balcony lobby. Outside food and drink items are prohibited.
May I take pictures at the show?: Flash photography and videography are prohibited at almost all events. Non-flash photos may typically be taken only during the first two songs with the exception of Broadway musicals when a no photo policy is in effect. Cell phones and other electronic devices must be silenced or turned off. We also request that guests refrain from text messaging as it is distracting to fellow audience members.
Do I need to buy a ticket for my infant? What ages can come?: All patrons of OPAC, regardless of age, must have a ticket for admission, including infants and children. This is in accordance with state Fire Code policy. We strongly recommend that children five and under not attend events unless a performance is presented explicitly for children. Guests of any age whose behavior is disruptive will be asked to exit the theatre.

While children five and older are welcome to most shows, we strongly recommend checking the content and age suitability of each show. Some performances may have age restrictions or recommendations. Please visit our event listing site and view each performance's page to view more information about age appropriateness.
Who sets ticket prices for events?: The organization presenting the show sets ticket pricing. For series events, OPAC sets ticket prices. For rental events (dance recitals, outside promoters), the renting organization sets ticket pricing.
I purchased my tickets online, but don't see them in my email inbox. What do I do?: First, check your 'SPAM' or 'Junk Mail' folder. Sometimes email servers flag your ticket confirmation as junk mail. If you still are unable to find your confirmation email, please click HERE to leave us a message with your email address. We will gladly resend your email. Also, if you purchased your tickets online, you may have your tickets printed at the box office at no charge.
I purchased my tickets online as soon as they went on sale, and got seats further back in the theatre. Why did this happen?: Please remember that for major events, there may be hundreds of other ticket buyers trying to purchase seats at the same time. Our system is engineered to give you the best possible seats available at the time of your request. If you request seats even a few moments after the on-sale time, it may be too late to acquire the best seats in the house if others were already in the queue. Once you select the number of seats you desire, you have ten minutes to complete your purchase. Remember not to refresh your screen or you may loose your seats.
Can I Get a Refund?: Our ticketing policy prohibits refunds on tickets, except in the case of an event cancellation or date changes. However, our Box Office team can work with you so that someone else, such as a friend or family member, can use your tickets. We are unable to re-sell your tickets. For more information, contact us at 256-241-3322.
Can I exchange my tickets?: If closer seats are available, you may upgrade your ticket to a better seating section after paying the difference in price. We do not offer ticket downgrades. Lost or misplaced tickets cannot be exchanged.
Will I get better seats if I come to the OPAC Box Office?: No. Everyone accessing tickets, whether it be from our website, by phone or at the box office will be getting best available seats. The box office is just another point of purchase for our patrons, but the tickets come from the same pool as all other ticket sources.

A - Arrival: Plan to arrive at least 30 minutes before the show starts to allow ample time for parking and seating.
B - Box Office: Open for ticket purchases and pick-ups. Located conveniently at the entrance. View hours and contact info.
C - Concessions: Enjoy snacks and beverages, including both non-alcoholic and alcoholic options, available before the show and during intermission.
D - Dress Code: There's no strict dress code, but smart casual is recommended for a night out at OPAC.
E - Etiquette: Please silence your mobile devices, and remember, no recording or flash photography during performances.
F - Family-Friendly?: Some shows may be more family-friendly than others. View our Show Content page for more information.
G - Gift Cards: OPAC Gift Cards are available. Learn more
H - House Rules: Learn about our policies and rules here.
I - Intermission: Many shows have a 15 to 20-minute intermission. Check specific show details beforehand on each show's listing on our website. See our full line-up.
J - Jackets: We recommend that guests who are cold-natured consider bringing a light jacket, even in the summer, as temperatures in the theatre can range.
K - Kids: Family-friendly shows are available, but please check age recommendations for each performance. Learn more
L - Late Seating: Latecomers will be seated at the discretion of the house manager during appropriate breaks.
M - Mobile Tickets: Mobile Tickets: Use your phone for convenient access to digital tickets at wallet.oxfordpac.org
N - Navigation: New to OPAC? Navigate with our Directions & Parking page to view our address and parking maps
O - Offers: Special offers for groups, students, and season ticket holders are available year-round. Visit our Special Offers page to learn.
P - Parking: Free parking is available on-site, with designated spots for buses and handicap accessibility. Learn more
Q - Questions: Our friendly staff are ready to assist you with any inquiries during your visit. Contact our Box Office by phone at 256-241-3322 or email to info@oxfordpac.org
R - Restrooms: Restrooms are located on all three levels and we have three times the number of restroom stalls vs. what the building code requires. That being said, for sold-out shows, short lines may still form during intermission. Pro tip: Our largest restrooms are located on the Studio level (lowest level) and often have no lines or very short lines.
S - Seating: Our comfortable seating is arranged to provide an excellent view from all angles while offering more width and leg room than many big city venues. Seating is available for guests with limited mobility and for guests who wish to remain in a wheelchair during the performance. Learn more
T - Tickets: Purchase tickets online, over the phone, or at the box office. View Box Office hours here.
U - Ushers: Our friendly volunteer ushers will guide you to your seat and assist with any immediate needs during the show.
V - VIP Experience: OPAC Gold Circle members have access to special perks including access to our VIP hospitality space, The Signature Club. Learn more
W - Website: Check our official website for the latest show schedules, ticket availability, and event news.
X - 'Xtras: Look out for special behind-the-scenes tours and pre-show talks on select performance dates.
Y - Youth Programs: Educational and engaging performances and workshops are available for younger audiences. Learn more
Z - Zeal: Enjoy the passion and enthusiasm that live performances bring to audiences at Oxford Performing Arts Center! Find tickets today!