Job Summary

The Patron Concierge Manager (PCM) shall be responsible for a unique portfolio of members and donors to the Oxford Performing Arts Center. The PCM shall facilitate membership programs, steward select membership accounts, and provide personalized ticketing services. The Patron Concierge Manager is to work closely with the Director of Development, the Director of Ticketing and Guest Services, and other staff to implement strong strategies and initiatives for expanding the OPAC membership base.

 

Duties and Responsibilities

Strengthens and diversifies membership programs by continually expanding OPAC’s Gold Circle membership base.  Cultivates and retains existing members.  Builds and oversees the implementation of an aspirational, achievable annual membership plan.  Use innovative strategies and creative ideas to identify and cultivate new prospects for joining as a member.  Manage membership expansion initiatives.  Build and implement an effective member services strategy.  Oversee effective strategies for annual fund contributions from existing members to include direct mail, online giving, events, and new initiatives.  Maintains effective membership record-keeping procedures centered on the Tessitura software platform to track current and prospective members while accurately reporting all member base growth.  Align all member-related communications with OPAC’s brand while providing ongoing evaluation of key messaging as it relates to membership activity.  Represent OPAC externally in partnership with the Director of Development and other OPAC departmental leadership.  Complies with all OPAC and City of Oxford policies on communications, dress code, safety, and cash handling. Other duties as assigned by the OPAC Executive Director and/or the Mayor of Oxford.

 

Skills, and Abilities

Experience with arts and culture-focused membership or fundraising management.

Experience in providing excellent customer service

Experience in effective written, oral, and electronic communication formats.

Ability to develop an extensive knowledge of the OPAC software systems.

Ability to navigate through diverse and sometimes competing priorities.

Ability to work events on nights and weekends throughout the year. 

 

Qualifications:

Bachelor’s degree (or 120 credit hours) is preferred.

Passion for the arts and familiarity with the greater Oxford and Calhoun County community and its residents. 

Ability to communicate clearly and professionally in all oral and written forms. 

Self-motivated, honest, thoughtful, and composed.

Exceptionally detail oriented.

Collaborative and collegial in work relationships.

Ability to develop an extensive knowledge of the OPAC software systems including Tessitura.

Ability to lift up to 40 lbs.

Ability to climb several flights of stairs during a short period of time.

 

Physical Demands

Work is essentially sedentary with occasional standing, walking, stooping, bending and lifting up to 40 lbs. Ability to climb several flights of stairs during a short period of time is also required. Work also requires physical dexterity in the frequent use of hand-eye coordination and manipulative skills using fingers, limbs and body in the operation of computers and box office and/or gallery equipment.

 

*Perform related duties that may not be listed.

General Statement of Responsibilities
The Hospitality Assistant (HA) is primarily responsible for assisting in the operation of Artist Hospitality, Concessions Services, and general Front-of-House duties on a performance days. Assisting in hospitality services includes, but is not limited to: artist meals, transportation, local runners, concessions, lounge service and other contractual requirements. This position works closely with the Hospitality Manager to set up and serve required rider items in an efficient and professional manner. Concessions services includes
stocking, inventory, and end-of-day settlement/reporting. The Hospitality assistant will also help maintain donor/sponsor club and bar areas.

The Hospitality Assistant is a key component in the success of each event and is primarily responsible for the day-of setup of all contractually required artist hospitality as well as all food service operations. The assistant is expected to have excellent oral and written communication skills and the ability to work well with others while keeping a positive attitude.

Based on current needs the employee shall work no more than thirty (30) hours weekly on hospitality. At times, the Mayor of Oxford and/or the OPAC Director, may also assign additional tasks related to special events, etc.

This position reports to the Hospitality Manager.

Responsibilities

Maintains a professional and effective working relationship with all clients and constituents.
Provide quality and professional hospitality service for select events.
Acts as “Runner” when contractually necessary.
Operates the concessions services to include: inventory, serving, settlement.
Assists in setup of all food service items for the Cadillac Club, Artist Hospitality, and Concessions
Maintains current and in-depth knowledge of schedule, events, and in house hospitality assets.
Contributes to the environment of the PAC by maintaining a positive attitude and genuine interest in helping others.
Complies with all OPAC and City of Oxford policies on communications, dress code, safety, and cash handling.
Represents OPAC in a professional manner at all times.
Other duties as assigned by the OPAC Executive Director, and/or the Mayor of Oxford.

Qualifications

Capability of communicating positively and professionally with members of the public, City of Oxford employees, and
members of touring productions.
Ability to work under pressure during intense event schedules.
Ability to develop relationships with all local hospitality providers.
Ability to lift up to 40 lbs.
Ability to climb several flights of stairs during a short period of time.
Must be at least 18 years, have graduated high school.

Compensation

The employee shall not work more than thirty (30) hours weekly. Upon hiring as a part-time employee, the individual will
be placed in a probationary status not to exceed one (1) year.

General Statement of Responsibilities:

Members of the Event Services team are primarily responsible for assisting with Guest Services and Front-of-House operations on performance days.  This may include but is not limited to concessions, beverage service, and box office work.  Please note that these positions are temporary and demand is based solely on the venue's labor requirements for each performance.  Event services positions are best suited for students looking for extra employment.  

 

Qualifications:

• Must be at least 17 years of age or older.
• The capability of communicating positively and professionally with members of the public, co-workers, and representatives of touring productions. 
• Ability to work under pressure during busy event schedules.
• Ability to lift up to 40 lbs.
• Ability to climb several flights of stairs during a short period of time.
• Ability to handle cash and card payments in accordance with venue policy.  

Compensation:

• Event Services positions are available from $10 to $12 per hour depending on experience.  

General Statement of Responsibilities:

Stagehands are responsible for assisting with the load-in, load-out, and set-up of touring production equipment under the supervision of the Technical Director.  These positions are temporary and work is based solely on the labor requirements for each performance.  

 

Qualifications:

• Must be at least 18 years of age or older.
• The capability of communicating positively and professionally with co-workers, and representatives of touring productions. 
• Ability to work under pressure during busy event schedules.
• Ability to lift up to 50 lbs.
• Ability to climb several flights of stairs during a short period of time.
• Ability to follow directions and maintain a safe working environment.  

Compensation:

• Stagehand position pay is based solely on prior experience.  The minimum pay for Stagehand labor is $12 per hour.